FAQ & Site Info

If you're unable to reorder your previous purchase (such as Evotears, Detralex etc.), it means the product has been removed from the marketplace. You may still be able to find it on our original website, BBeautyBureau. Thank you!

Our shipments originate from Europe, and all packages are processed through EU and US Customs to distinguish European products from those manufactured in China.

The tracking number is provided through eCrater. Kindly check your Junk or Spam folder, as it’s often found there. For US deliveries use USPS.COM for up to date tracking status.

Starting in mid-October 2024, the USPS (in addition to new USCBP requirements) began inspecting or rejecting shipments from the EU containing dietary supplements, eye drops, creams, and similar self-medication products. We are working diligently to ensure that new orders reach you without interruption by using alternative shipping partners. We are also attempting to reroute previous shipments through these partners. We apologize for any inconvenience caused by the delays.

Shipping is either free or fixed at a specific rate per item and calculated at a checkout. Delivered in 5-35 days worldwide.

We are based in Europe and ship from Lithuania (EU).